In a significant development, a Senate committee in Pakistan has directed the Ministry of Defence to initiate an independent third-party inquiry into alleged misconduct by cabin crew of Pakistan International Airlines. The move underscores growing concerns around passenger rights and accountability within the national carrier.

The directive follows a privilege motion filed by Bilal Ahmad Khan Mandokhail on February 12, 2026. The complaint relates to an incident that reportedly occurred on flight PK-326, which was traveling from Quetta to Islamabad on February 7.

According to details shared during the Senate proceedings, the case involves a cabin crew member identified as Saima Rana. The nature of the alleged misconduct has not been fully disclosed publicly, but lawmakers emphasized the need for a transparent and impartial investigation.

By calling for a third-party inquiry, the Senate aims to ensure that the investigation remains free from internal bias and delivers credible findings. Officials have stressed that maintaining professional conduct and passenger dignity is essential, particularly for a national airline representing Pakistan on domestic and international routes.

The involvement of the Ministry of Defence reflects the administrative oversight structure of PIA, adding further weight to the seriousness of the matter. The outcome of the probe could have implications for internal policies, staff training, and overall service standards within the airline.

This development comes at a time when PIA is already under scrutiny for operational and service-related challenges. Observers believe that addressing such incidents transparently is crucial for rebuilding public trust and improving the airline’s reputation.

As the inquiry proceeds, stakeholders will be closely monitoring its findings and any subsequent actions taken against those found responsible. The case highlights the importance of accountability and professionalism in Pakistan’s aviation sector.