The National Database and Registration Authority (NADRA) has shared guidance to help citizens recover access to their existing Pak ID accounts when their Computerised National Identity Card (CNIC) number is already registered on the platform.
The guidance is particularly useful for people who face difficulties while creating a new account on the Pak ID mobile application. Instead of attempting to register repeatedly, users are advised to recover access to the account already linked to their CNIC.
According to NADRA, some applicants may encounter an error message informing them that their CNIC number is already associated with another account. This notification can appear when users attempt to complete a new registration using an identity number that has previously been registered.
The issue may occur when someone has forgotten their previous login details, lost access to their registered account or is trying to create another account using the same CNIC.
NADRA’s guidance aims to make the account recovery process easier and help citizens avoid unnecessary registration attempts.
The Pak ID mobile application is an important digital platform that allows citizens to access NADRA’s identity-related services. It provides an online facility for handling various identification requirements without always needing to visit a physical registration centre.
For users experiencing the already-registered CNIC error, recovering the existing account is the appropriate approach rather than attempting to create a duplicate profile.
Citizens should use the account recovery or password reset options available through the official Pak ID application or website. They may need to provide their registered information and complete the required identity verification steps to regain access.
If users no longer have access to their registered email address or mobile number, they should seek assistance through NADRA’s official support channels to resolve the issue.
It is also important to use NADRA’s official digital platforms when recovering an account. Citizens should avoid sharing their CNIC details, passwords, verification codes or other sensitive information with unknown individuals or unofficial websites.
The guidance highlights NADRA’s efforts to make its digital identity services more accessible and convenient for the public. As more citizens use online platforms for identity-related services, providing clear instructions for common login and registration problems has become increasingly important.
For people facing the CNIC-already-registered notification, checking and recovering their existing Pak ID account can help restore access without starting the registration process again.